Manchester Climate Change Agency

Privacy Statement

Updated: August 2025

The Manchester Climate Change Agency (“the Agency”, “MCCA”, “we”, “our, “us”) is a UK registered not-for-profit Community Interest Company registered in England and Wales with the company number 9761661.

We’re committed to protecting your privacy. This Privacy & Cookies Statement gives you information on how, why and when we collect your personal information when you visit or use our websites. It also explains how you can let us know if you would like us to change how we store and use your data.

We’ll revise this statement from time to time. Any updates will be posted on this page, and we’ll let you know if we make any material changes. We last updated this statement on 08/08/2025.

If you have any questions about the personal information we might hold on you, please contact us via email at info@manchesterclimate.com or via post at: c/o Manchester Town Hall Extension, Lloyd Street, Manchester, Greater Manchester, M60 2LA.

1. Personal Information

Personal information is any information that identifies or relates to a specific person.

Where we collect your personal information

We might collect and store your personal information in different circumstances, for example when you sign up to our In Our Nature newsletter, or get in touch with us in any other way.

How we use your personal information

We may use your personal information for the following purposes:

To carry out our work and operate our website

To send you our newsletters (where you signed up to receive them)

To communicate with you if you or your organisation show interest in working with us and/or to handle your enquiries.

What personal information we collect

Here are some types of information we may collect from you: identification details (i.e. your name), contact details (including your email address, phone number and address), any information you send to us when making an enquiry, and any information you publicly share on our social media channels.

Retaining your personal information

We don’t keep your data longer than we need. Deciding when to delete your data depends on what the data is, what it’s being used for, how it’s being used, our agreement with you and the statutory retention period.

Sharing your personal information

We may share your information with third parties in some limited circumstances, including:

When we have a good faith belief it is required by law, such as through a court order or other legal process

When we have a good faith belief that doing so will help prevent imminent harm to someone

If they’re providing a service to us and that service requires some limited access to information e.g. our newsletter software, IT consultants, website hosts.

With your consent

We will never sell information about you.

2. Our lawful bases

We will only use your personal information when the law lets us, for example:

When it's necessary to fulfil a contract with you. For example, we may need your information to complete a transaction.

When we have to follow legal rules, like reporting to tax authorities or regulatory bodies.

When we have your consent (for example, we will only send you our newsletters if you have consented to it first). Where we rely on your consent, you can withdraw it at any time by contacting us using the details provided.

You can unsubscribe from our newsletters at any time by following the instructions in the emails we send.

3. International data transfers

In some limited cases, we might send your personal information outside the UK. For example, we use software with servers based in the USA, such as Microsoft, MailChimp, SurveyMonkey, and Google Analytics. When we work with such companies, we ensure that they have self-certified under the UK extension to the EU-US Data Privacy Framework, therefore maintain high standards of data security and privacy to keep your personal information safe.

4. Your rights

You have legal rights regarding your personal information. You can:

Ask for access to the information about you that we have

Ask that we correct personal information about you if it’s no longer accurate

Object to our use of your personal information in some circumstances

Ask that we restrict our use of your personal information

Ask that we delete your personal information

Remove your consent to us using your personal information if we have relied on that consent

Ask us to send your personal information to you or a third party, in some cases.

You can use your rights in any of the above ways by contacting us using the details at the top and the end of this Privacy Statement.

You also have the right to file a complaint about how we’ve handled your personal information with the Information Commissioner’s Office at https://www.ico.org.uk/make-a-complaint.

Please note, these rights are not absolute and may be subject to certain legal exceptions or conditions.

5. How we keep your personal information safe

We store your personal information securely and only share it with those who need to see it for their work, to fulfil our commitment to you. We use appropriate technical and organisational measures to safeguard your personal data against loss, theft, and unauthorised access.

If you think your information might not be safe anymore, please let us know right away using info@manchesterclimate.com

6. About cookies

We use cookies on our website to help us to improve your experience of our website and to ensure that it performs as you expect it to. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

Cookies can be first party (set by us) or third party (set by another company when you visit our website e.g. Google Analytics or advertising cookies). These are used both for the purposes of understanding user engagement and improving your experience, as well as serving more relevant content and adverts.

Websites must get consent to send cookies to your computer or mobile device unless the cookies are strictly necessary to provide services to you. While the information does not usually directly identify you, details such as the device, operating system and type of browser may be considered personal data as it helps to create a more personalised web experience.

Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.

For further information, visit www.allaboutcookies.org.

7. How do we use cookies

Our websites use the following types of cookies:

Strictly necessary cookies – These are essential for the website to function properly. They cannot be switched off in our systems and do not require user consent.

Functionality cookies – These remember your settings and preferences (such as location, language, or accessibility options) to provide a more personalised experience. The information these cookies collect is anonymised (i.e., it does not contain your name, address, etc.) and they do not track your browsing activity across other websites.

Performance and analytics cookies – These cookies collect aggregated, anonymised information about how you use our website such as which pages you visit, how long you spend on them, and whether you encounter any errors. We use tools like Google Analytics to help us improve website performance and usability. These cookies do not collect information that identifies a visitor although they may collect the IP address of the device used to access the site. All information these cookies collect is anonymous and is only used to improve how our website works.

Advertising and targeting cookies – These cookies are set by third-party advertising partners and track your browsing behaviour across websites. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

We use Google Analytics to help us understand how you use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

8. Managing cookies

When you first visit our website, we will ask for your consent to set non-essential cookies (including advertising and analytics cookies). You can manage or change your cookie preferences at any time by clicking the cookie preferences link on our website.

You can also control and delete cookies through your browser settings. You can find detailed information on how to do so at www.allaboutcookies.org.

Please note that blocking some cookies may affect how our website functions.

9. Other websites

Our website contains links to other websites. When you click on one of these links, you are entering another website for which we have no responsibility (even if you access the website via a link to one of our websites). We recommend you read the privacy statements on all websites.